DETERMINING FACTORS OF CUSTOMER SATISFACTION IN PAKISTANI ISLAMIC BANKING

Purpose of the paper – This research aims to expand and clarify how customer satisfaction in Pakistan’s Islamic banking industry is conceptualised measured.
 Design/methodology/approach The authors discuss set characteristics that can be used measure scores for shariah compliant banks. likelihood categorising these into quality dimensions then raised. Subsequently, confirmatory factor analysis methodology evaluate numerous alternative structures test their validity reliability.
 Findings results this study show there are two factors influence service Pakistani uses services commercial format: “quality value” proposition itself”